Please be aware all medical charges have inclusion to attending physician feed as billed by physician. For a complete report on medical provider pricing, kindly contact our funds division at or email

Please be aware all medical charges have inclusion to attending physician feed as billed by physician. For a complete report on medical provider pricing, kindly contact our funds division at or email

Non-Emergency Transportation Out of Hospital

Across Ontario, patients have the effect of the cost of their non-emergency transport of healthcare facility, for many places, such as residence, pension homes and long-term practices features. The exemption is if they might be becoming transported to keep their own existing care at another location.

The smallest amount of costly alternative, wherever possible, is actually for clients to arrange non-emergency transportation with relatives and buddies. Where which is not possible, several choice can be found (including taxi, public transit and non-emergency patient transportation vehicles).

For clients who are in need of to depart a medical facility on a stretcher or perhaps in a wheelchair, and now have not one options, St. Maryaˆ™s associates will book transport. In such cases, patients should be sent an invoice when it comes down to cost of transportation and a $20 government fee.

For customers who are in need of are moved to a different venue as part of their particular recent health care at St. Maryaˆ™s, our very own team will always make transport agreements that clients will never be energized for transportation or costs.

Throughout Your Keep

Individual Products

If you’re coming for a fully planned therapy or visit, please put all useful items in the home or let them have to a trusted friend upon your own appearance. Including finances, credit cards, jewellery, crucial documents and any unique items (particularly orthotics). St. Maryaˆ™s struggles to promises safe-keeping of your individual items when you are accepted, therefore we shouldn’t be held accountable private effects which happen to be forgotten, stolen or harmed when you are within our treatment.

Should you decide arrive in our crisis office and so are not able to plan in advance to leave these products at your home, once more we ask which you let them have to a reliable friend or family member upon their appearance. We can not be held accountable for things that tend to be lost, stolen or damaged while you’re within our disaster department.

Their Mail

Your own incoming email try sent daily. A Canada blog post mailbox (for outgoing post) is found down the street from the important entrances, adjacent to the coach protection and stamps are sold for the Gift store.

Incoming post need addressed as follows:

The title and area quantity c/o St. Maryaˆ™s General medical center 911 Queenaˆ™s Boulevard Kitchener, Ontario N2M 1B2

Television and Phone Leases

television and cellphone local rental service can be obtained close to the bedside, given by HealthHub individual involvement Options. People or their loved ones can finish the leasing process at any time by visiting can be acquired 24/7 to additionally let answer questions connected with neighborhood station books and ask for customer service help.

When You are Discharged

Your worry teams will start to prepare you for the discharge day when your own worry plan is within destination. The hospitalaˆ™s standard release energy is 10:00 a.m. Kindly help us promise a smooth changeover for your family by organizing your friends/loved oneaˆ™s to compliment this release times.

Room Solutions and Payment

If you like a personal or semi-private area through your healthcare facility keep, a premium price will likely be energized to you or the insurance provider.

During entry or pre-admission you’re going to be asked to request your own preference for housing:

  • Personal (one bed per room, private toilet), $290 everyday
  • Semi-Private (two bedrooms per room, contributed toilet for two people), $250 daily
  • Common Ward (four bedrooms per space, two shared restrooms for four clients). Expense is covered for Ontario people with a legitimate provincial health insurance (OHIP).

Please be aware rates tend to be at the mercy of alter

How can I determine if Im secure for a private or semi-private space? Be sure to check with your insurance provider to discover exacltly what the plan covers in terms of space means (in other words. personal or semi-private) and levels.

Will St. Maryaˆ™s statement my insurance provider on my part? St. Maryaˆ™s costs directly to most top offered health benefits strategies. Kindly seek the advice of an SMGH admitting associate or the insurance firm to ensure that individuals can bill your own insurance company on your behalf.

How do I ask an exclusive or semi-private space? During admission or pre-registration, all of our admitting representatives will explain a medical facility hotel solutions. You will end up questioned to signal the pre-admission kind also to create your own insurance rates ideas.

Will I be able to reserve a space of my personal possibility? Your room solution is not fully guaranteed, but we’ll remember to supply.

Client Merchandise

Surprise Shop aˆ“ Madelineaˆ™s

Take note that as a result of COVID-19 precautions, Madelineaˆ™s gift store is currently sealed.


If you should be delivering flowers to a patient at St. Maryaˆ™s, please be aware that some types commonly allowed beneath the hospitalaˆ™s aroma Free Policy. It is because capable result in significant difficulties in some people who have allergies, scent sensitivities and breathing problems.

Blossoms not authorized inside medical:

  • Eucalyptus
  • Freesias
  • Hyacinths
  • Lavenders
  • Lilacs
  • Lilies
  • Peonies
  • Poinsettias
  • Roses


Balloons are also a fun strategy to lift a patientaˆ™s spirit. Please be aware that as a result of exudate allergies, merely Mylar balloons are recognized at St. Maryaˆ™s.

Wireless/Internet Accessibility

St. Maryaˆ™s was very happy to give no-cost Wi-Fi to people, groups and traffic. We observe that a medical facility stay is demanding, isolating and staying linked to relatives and buddies is an essential part in the client and families experience. Usage of the general public Wi-Fi community at St. Maryaˆ™s is present through the hospital.

In Which Subscribers Can Remain

As a Regional Cardiac center, St. Maryaˆ™s provides attention to many individuals who living outside Waterloo part. There is partnered with nearby companies available compassionate prices in regards to our clients and family members. Be sure to contact the organization straight to determine their unique recent caring speed and reserve your keep.

Guidance for Patient/Family Member

  • Patients/Family customers are responsible for booking and purchasing their hotel.
  • Each business given just below has actually shown that they can supply caring prices to family/patients; prices vary by companies.
  • Kindly examine the firms below therefore the guidance given to booking hotel.

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